Help Desk Specialist at Eagle Technologies, Inc.

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Help Desk Specialist

Arlington, Virginia, United States | Full-time | Partially remote

Company Introduction:

Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the groundwork for modernization and expansion. From web-based applications to enterprise data warehousing, big data and analytics, and business intelligence, we deploy and manage diverse platforms and hosting environments that meet the government's cybersecurity and privacy requirements.

Job Summary:

The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management database and help desk systems as the primary problem tracking and resolution tool.

Essential Functions:

The successful candidate will demonstrate the following capabilities:

Creates and manages escalation procedures and ensures service levels are maintained
Documents, tracks, and monitors problems to ensure resolution in a timely manner
Escalates customer/application problems to functional or programming staff as needed and works directly with the support staff towards problem resolution
Experience in research, isolation, and resolution steps
Responds to and diagnoses problems through interaction with users and determines problem recognition

Education and Experience:

This position requires a minimum of Associate's degree and three or more years of progressively responsible experience in Helpdesk Support, specifically Momentum, Unified Financial Management Systems (UFMS) and two years or more of work experience working in an acquisition/procurement or similar environment.

Work Authorization and Additional Requirements:

This position requires US citizenship.

Candidates must be willing to pass a company background check.

We are an equal opportunity employer and value diversity. All employment is assessed on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected categories covered under local law.

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

This position requires US citizenship. Do you meet this requirement? *

Have you applied for a position with Eagle in the past? *

Do you have any family members working at Eagle? *

What is your salary requirement? *

What is your availability to start work if selected? *

Do you have an Associates degree or higher? *

Do you have three or more years of progressively responsible experience in Helpdesk Support? *

Do you have three or more years of verifiable experience in Momentum and/or Unified Financial Management Systems (UFMS) ? *

Momentum
Unified Financial Management Systems
Both Momentum and UFMS

Do you have two years or more of verifiable work experience working in an acquisition/procurement or similar environment? *

Are you willing to work partially at the client site in Washington, DC? *

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Application Form